Rental Terms & Conditions

1. Bookings and prices

1.1 Prices are per person, per package, in Japanese yen, and include 10% consumption tax.

1.2 Kids rates apply to children aged 13 and under.

1.3 The person making the booking must be 18 or older and is responsible for everyone in the booking.

2. Payment

2.1 A deposit is charged when you book to hold your equipment. The amount is shown at checkout.

2.2 The balance is paid at your fitting, once all equipment has been fitted.

2.3 Items added during your rental (package upgrades, extra days, accessories) are charged when added or at collection.

2.4 Payments are processed by Stripe or Square. Any amount still owing at the end of the rental may be charged to the card used for the booking.

2.5 Hotels, travel agents and ski schools: see section 10.

3. Changes and cancellations

3.1 You can cancel or change your booking free of charge up to 48 hours before your scheduled delivery. Your deposit is refunded in full.

3.2 For cancellations within 48 hours of delivery, or if nobody is at the accommodation at the agreed delivery time, the deposit is not refunded.

3.3 We refund the deposit for cancellations caused by extreme weather, mountain closures, injury or illness (with a doctor's note), flight cancellations or full-day flight delays.

3.4 Once equipment has been fitted, unused days are not refunded, except in the cases listed in 3.3.

3.5 Stripe or Square may keep processing fees of up to 1% of any refunded amount.

4. Delivery and fitting

4.1 Delivery is free within the Niseko area: from Annupuri to Kutchan, including Hirafu, Niseko Town and surrounding areas.

4.2 We deliver the evening before your rental start date, between 16:00 and 23:00. Same-day delivery is available on request.

4.3 Bindings are set using the height, weight, age, boot sole length and ability you provide. You confirm this information is accurate.

5. Equipment swaps

5.1 You can swap equipment within your package during your rental, subject to available stock.

5.2 Swapping to a higher-priced package is charged at the difference for the remaining days.

6. Return and collection

6.1 Collection from your accommodation is free.

6.2 Leave the equipment in your accommodation's ski room or valet and tell us it is ready. If we don't hear from you, we will collect it from around 16:00 on the last day of your rental.

6.3 Equipment kept beyond the last rental day is charged at the extra-day rate.

7. Damage, loss and theft

7.1 Damage insurance is included in every rental and covers repairable damage, including base work, P-Tex, base patches, core shots, tunes and edge sharpening.

7.2 Normal wear and tear is never charged.

7.3 If equipment is damaged through misuse (for example, skiing on roads or rocks) but can be repaired, the cost of a full tune is charged.

7.4 If equipment is damaged beyond repair, lost or stolen, you pay the equivalent of 14 days' rental of that item for ski, snowboard and backcountry equipment, and 10 days' rental for accessories.

7.5 If the damage is a manufacturer's fault covered by warranty, there is no charge.

7.6 Please keep your equipment in your accommodation's ski room. Report theft to us and to the police as soon as possible.

8. Safety and liability

8.1 Skiing, snowboarding and backcountry travel carry a risk of injury. Correctly adjusted bindings and a helmet reduce, but do not remove, that risk.

8.2 Ski and snowboard bindings may not release in every situation. Top X Rental cannot guarantee your safety or that of third parties.

8.3 You accept these risks and agree that Top X Rental, its staff and agents are not liable for injury, loss or damage arising from the use of the equipment, except where the law does not allow this exclusion.

8.4 You are responsible for any damage or injury you cause to third parties while using the equipment.

8.5 Backcountry safety equipment (avalanche packs) is for trained users only. Renting it does not include training or guiding.

9. Lessons and guiding

9.1 If your booking includes lessons or guiding, Top Xperience's payment and cancellation terms apply to the whole booking.

10. Hotels, travel agents and ski schools

10.1 An invoice is issued on the first day of the following month listing all rented equipment.

10.2 Payment is due within 5 days of the invoice date, by Japanese bank transfer, Wise (JPY or USD), cash, Stripe or Flywire.

10.3 Cancellations more than 72 hours before the start date are free. Between 72 and 24 hours: 20% of the booking. Within 24 hours or on the day: non-refundable.

10.4 To cancel, email sales@topxperience.pro.

11. Contact

WhatsApp +81 90 7297 8268 · sales@topxperience.pro · Instagram @topxrental